Service returns to impacted areas

Service has returned to the vast majority of customers. If you still do not have service, the issue could be isolated to your residence and you should contact our customer support team at 800-234-3993 so that we can troubleshoot the issue for you. (Service outage map below).

Automatic credits to residential customers still without service

Cox will issue automatic credits for residential customers who still remain without service resulting from the recent Santa Barbara storm and mudslides.

 

Credits will be issued once service is restored. Customers do not need to call or visit our retail location.

 

Due to the unique needs of commercial accounts, business customers can contact the Cox Business support team at 805-683-0059 for any questions regarding their service impacts from the storm and mudslides.

Free computer, internet access at Cox Solutions Store

To help our customers stay connected with family and friends, and their community, we are providing free computer, wifi and internet access at our Cox Solutions Store, 3303 State St., Santa Barbara 93105, to check email and access news and information. The public can visit the store from 11 a.m. to 6 p.m.

We are saddened by the loss of life our community has experienced during these storms, and we are committed to helping our customers and our community recover from this disaster.

Should you have additional questions, you can reach our Customer Care team at 800-234-3993. (Service outage map below)

FAQs:

Q: When will my services be restored?

A: Service has returned to the vast majority of customers. If you still do not have service, the issue could be isolated to your residence and you should contact our customer support team at 800-234-3993 so that we can troubleshoot the issue for you.

Q: The service outage map indicates that my area should have services back on, but I don’t.

A: Try rebooting your cable box and modem (disconnect the power cord for 10 seconds then plug it back in and turn the box on). If you still aren’t seeing services, contact our customer service team at 800-234-3993 so they can troubleshoot and see what the issue may be at your home.

Q: There are downed cable lines in my yard. What should I do?

A: For your safety, please do not handle any cable or power lines that maybe down in your yard, or hanging from your home or trees. Professionals from Cox and the power company will move and repair any broken cable and power lines as soon as they are able.

Q: My service is still down at my home. Will I receive a credit?

A: Yes. Cox will issue automatic credits for residential customers who continue to experience service outages resulting from the recent Santa Barbara storm and mudslides. Credits will be issued once service returns, and you do not need to call or visit our retail store to receive the credit. We will take care of that automatically for you.

Q: What should I do if I need to transfer my Cox services to another location?

A: Displaced customers who would simply like to transfer their existing services to another address while their home is under repair can do so here: www.cox.com/move.

Q: What if I'm a business customer?

A: Due to the individual needs of commercial accounts, our business customers can contact the Cox Business support team at 805-683-0059 with any questions regarding impacts to their service from the storm and mudslides.